We will do our best to ship your jewellery on the day your order is received. If your selection is temporarily not in stock, we will handcraft it just for you and send it within 1-2 weeks. You will be notified of the status of your order and when your purchase is on its way.
If Standard Shipping is selected, your jewellery will be enclosed in an elegant velvet pouch and mailed in a protective bubble-wrap envelope. We do not assume responsibility for the unlikely loss of a parcel shipped via Standard Shipping.
If Expedited Shipping is selected, your jewellery will be gift-wrapped in our deluxe presentation box and gold ribbon. A tracking number will be provided and a signature required at delivery.
To obtain an estimated shipping date or to expedite your order, please contact us prior to submitting your purchase and we will make every effort to accommodate your request.
Duties & Taxes
If you are purchasing within Canada, taxes applicable to your province will be charged upon checkout. If you are purchasing from outside of Canada, any applicable taxes, duties and broker fees will be charged at customs upon arriving to the destination country.
RETURNS & EXCHANGES
Your jewellery will be made with the utmost care and we want you to be delighted with your purchase.
If you are not satisfied with your jewellery, we will be happy to issue a full refund within 15 days of receipt or you may exchange for another item from our collection or a credit note within 30 days of receipt. Please contact us within 7 days of receiving your purchase to obtain a return authorization number. The returned item must be in unworn, brand new condition and shipped in its original packaging. We reserve the right to deduct a restocking fee of 20% of the purchase price if the returned item is not in unworn, brand new condition. We thank you for packaging the returned goods with care as we are not responsible for damages sustained during return shipping. No refunds will be issued on shipping costs and you are responsible for all return shipping costs.
No refunds or exchanges on custom-made jewellery.